Returns
 
We are sure that you will be pleased with your beautiful piece of jewellery but in the unlikely event that you wish to return it to us; we offer you a simple and efficient money back guarantee.
 
Should you wish to return an item please follow our returns procedure :-
 
  1. Email us on info@lowtherantiques.com to inform us of your intention to return your item and to obtain and returns code.
 
  1. We do NOT accept returns without a returns code
 
  1. Return the item to the address provided when the returns code is issued using a secure and insured postal service, at your expense.
 
  1. INTERNATIONAL RETURNS – please ensure that your package is clearly marked as BRITISH RETURNED GOODS. We cannot accept liability for any import taxes and duties should the package not be marked as such.
 
  1. Items must be returned in the same condition in which they were received. Damaged, altered or broken items will not be accepted for refund.
 
  1. A refund will be issued within 48 hours of the returned item being received by us. Refunds will be issued to the same card as the original payment.
 
  1. Please allow up to 5 working days for the refund to be posted to your statement, exact time depends on your issuing bank.
 
  1. In the unlikely event that you item arrives having been damaged in transit, please retain all packaging and return this as well as the item so that we can make a claim against the postal service.